What You'll Actually Need

Before you jump in, let's talk hardware, software, and connection speeds. Nothing fancy—just what works for our learning platform in 2025.

Your Device

Most laptops or desktops from the past five years handle our platform fine. You don't need the latest model.

  • Minimum 8GB RAM
  • Windows 10+, macOS 10.14+, or modern Linux
  • Updated browser (Chrome, Firefox, Safari, Edge)

Internet Connection

Stable beats fast. We've tested on typical Australian home broadband—no NBN 1000 required.

  • 10 Mbps download minimum
  • 5 Mbps upload for live sessions
  • Mobile hotspot works in a pinch

Audio & Video

Built-in webcam and speakers work. Headphones help during group sessions—neighbours appreciate it.

  • Webcam (720p or better)
  • Microphone (built-in is okay)
  • Headphones recommended

Why We Care About This

Look, we've seen students wrestle with outdated browsers or sketchy Wi-Fi during important sessions. It's frustrating for everyone.

Our platform runs live collaboration tools, video conferencing, and document sharing. If your setup meets the basics above, you'll be fine. If you're borderline—maybe running a 2016 laptop with 4GB RAM—reach out. We can suggest workarounds or alternatives.

Pro tip: Test your connection during peak evening hours. That's when Australian internet can slow down, and that's when most of our live sessions happen.

Modern workspace setup with laptop and dual monitors displaying financial dashboards

Software We Actually Use

Everything happens through your browser. No massive downloads. Our learning management system works best on Chrome or Firefox—they handle video conferencing without hiccups.

For document collaboration, we use standard cloud-based tools. You'll need a free account for those, but we'll walk you through setup during orientation.

Some finance-specific modules use Excel or Google Sheets. If you're an Apple user running Numbers, we'll provide conversion templates so you're not left out.

Common Issues We've Solved

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Over the past year, we've helped dozens of students troubleshoot their setups. Here's what comes up most often.

  • Choppy video during live sessions: Usually your upload speed. Try closing other apps or switching to Ethernet if possible.
  • Can't access certain files: Check your browser's cookie settings. Our platform needs them enabled for document sharing.
  • Audio echo in group calls: Someone's not using headphones. Remind the group—it fixes 90% of echo issues.
  • Platform won't load properly: Clear your browser cache. Sounds basic, but it works more often than you'd think.
  • Mobile access limitations: You can view content on your phone, but assignments and live sessions need a computer. Tablets are hit-or-miss.

If you hit something not listed here, our support team responds within a few hours on weekdays. They're based in Canberra, so Australian time zones work in your favour.

Verity Lockwood, torenquvia technical support coordinator

Meet Verity Lockwood

Verity heads up our tech support. Before joining torenquvia, she spent six years helping small accounting firms migrate to cloud systems. She's dealt with every "my computer won't cooperate" scenario you can imagine.

When students email about technical headaches, Verity's usually the one who replies. She's patient, speaks human instead of IT jargon, and genuinely enjoys fixing problems so you can get back to learning.

"Most issues take five minutes to solve once we know what's happening. Don't suffer through frozen video feeds—just send us a message."
Collaborative online learning environment showing multiple participants in a virtual classroom

Still Got Questions?

If you're unsure whether your setup will work, or you need help figuring out what to upgrade, we're happy to chat through it. No obligation—just practical advice.

Get in Touch